Order process
 Order confirmation by mail
 Place an order
 How do I see if a product is in stock?
 Can I change or cancel an order?
 Can I order a product that is not (anymore) on your website or is sold out?
 What are the shipping costs?
 Can I also order products by phone or e-mail?
 Add something to order
 Accidentally double ordered
 Payment has not been successful
Shipping & Delivery
 I have received my order but I have received too few items.
 Is express delivery also possible?
 What happens if I order several products with different delivery times?
 Can I change my delivery address afterwards?
 Can I pick up my order myself?
 Can I have my order delivered to a different address?
 Can I track my order?
 Is a desired delivery date possible?
 What happens when you are not at home on delivery
 Shipment tracking - The status of your packages always in view
Exchanges & Returns
 I received a broken article. Can I receive a new one?
 Can I send my order back?
 How should the package be sent?
 Settlement in case of an exchange
 How quickly will my return be processed?
 Do I get a message when the returned package has arrived?
 size-exchange / colour-exchange
 Must postage be paid with return?
 How long can you send goods back?
 Complain about purchased articles with defects or transport damages
Product questions
  Advantages Ski helmet with visor
  Ski helmet size measurement
  Buying a ski helmet is better than renting!
 Adjustable children ski helmet can grow with you!
  Adjustable and non-adjustable ski helmets
 Ski helmets Ventilation
 Ski helmet ear pads and lining
 Ski helmet mandatory
  Expensive ski helmet not always better!
  Replace ski helmet
Payment
 Payment options
 Get a refund
 Bank transfer takes longer!
 Payment did not succeed
 Problems with Paypal
 Security with electronic payment
 Use discount code
  Prices include the value added tax
  Accidentally paid 2 times
Customer service
 E-mail
 Chatservice
 by phone